FAQS
Do you allow refunds?
We do not allow returns at this time.
Do you allow exchanges?
We do offer exchanges on certain items with a 20% restocking fee for the inconvenience.
Item must be in the condition and packaging w/tags as you received. if the item is stretched out and we receive it back like that you will not be issued a refund.
So please return in resellers condition.
Once we receive item please allow 10-20 business days for store credit to be issued.
Items that aren’t eligible for returns as listed
Biker Sets, shapewear, makeup, tops, shirts and swim wear. These items can’t be returned at all.
Sale items are final sale can not be returned.
Please note that you the customer will be responsible for return shipping fees.
I just placed my order, can I modify the shipping address or switch a size?
You can try using the chat box feature on the website to reach us if changes are needed but its not a guarantee.
Contact Us:
Hours: Monday - Friday, 10:00am - 12:00pm EST or 6:00pm to 7:pm et
I need help with sizing. Do you have a size chart?
Yes! We do have a size chart however items run different so refer to item descriptions.
Note: The model, Shonda, wears a Small-Medium juniors size 11, misses size 10 pants and small to med tops. If an item runs small or big it will be listed on that description. If you need additional help with sizing please chat us via chat box on website we will be more than happy to assist.
What do I do if an item is out of stock?
We know how it feels to fall in love with a piece to find out it's sold out later! Don't stress; we have you covered! Sign up to receive restock notifications when an item is back in stock:
- Select your Size
- Select Email When Available
- Enter your Email Address or Phone Number
- Click "Notify Me When Available
Where are you located?
Atlanta Ga
What are your store hours?
No store location
If I live locally, may I come pick up my order?
Not at this time
Have you received my returned package?
Please allow 5-10 business days for returns to process. We will email you how to use your store credit once your return is completed. After 3 days please email us with tracking information at glam26boutique@gmail.com
What is the Return Process?
Please contact us forapproval of return. We do not offer returns on the following items bikers sets, shirts, waist traniers, undergranments, swim, outerwear, makup any item(s) under 20.00 or on clearance. Once we've received the item, please allow 5-10 business days for processing and we will email once item is processed in regards to use your store credit for next purchase.
How do I use my store credit?
In order to use store credit, please log into your Glam26 account. Once you are logged in upon checkout the store credit code will be you’re first name intial and laat namw spelled out up to 5 letters. Example Mary Williams your code will be MWillia.
My order says delivered but I am unable to locate my package?
We are not responsible for lost or stolen packages. If your tracking information states that your package was DELIVERED to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS. If you insured your package with ROUTE you are covered in these situations, please go directly to Route to start your claim.
Note: If you don't receive your package and the tracking doesn't say delivered please reach out to us within 45 days of the date of shipping. We CANNOT file a claim with USPS after that date. They have a strict time limit on case filings and if it is past this date they will not let us open a claim, therefore we cannot replace the package or issue a refund.
Can I Opt out of Signature Tracking?
Yes, please specify Delivery Only in the additional comments/notes upon checkout.